Frequently asked questions
Answers about appointments, treatments and visiting us.
How do I make an appointment?
Use the enquiry form on our Contact page or call us. We will reply to confirm a time. Submitting the form is an enquiry, not a confirmed booking.
What treatments do you offer?
Please see our Services page. Treatment list is being confirmed by the spa.
How much do treatments cost and how long do they take?
Prices and durations are being confirmed. Please call or send an enquiry.
Where are you located?
Office No 1, Sahara Tower CHS Ltd, Building No 1, 2nd Floor, Sahar Rd, Chakala, Andheri (Parsi Wada), Mumbai, Maharashtra 400099.
Can I change or cancel an appointment?
Please contact us as early as possible. Our full policy will be added here once confirmed.
MORE ANSWERS
Booking, treatments and visiting
Booking and appointments
Can I book online?
You can send an enquiry through the form on our Contact page. The spa then contacts you to confirm. The form does not automatically book a slot.
How far in advance should I enquire?
As early as you can, particularly for weekends and evenings. We will tell you what is available.
What information should I include?
Your name, phone number, treatment, preferred date and time, and anything we should know, such as allergies or injuries.
Can I change my appointment?
Please contact the spa as soon as possible. The policy will be confirmed when you speak to the team.
What if I am running late?
Please call us. Depending on availability, your session may need to be shortened or rescheduled.
Treatments
What is the difference between Thai and oil massage?
Thai massage uses rhythmic pressure and gentle stretching, usually while clothed. Oil massage uses warm oil and slow strokes. See our Services page for a comparison.
Which treatment is best for a first visit?
It depends on what you like. If you prefer a quiet, gentle session, oil massage is a common choice. If you like an active, stretching feel, try Thai massage.
Can I choose the pressure?
Yes. Tell your therapist at the start, and speak up at any time if you want it lighter or firmer.
Are the treatments medical therapy?
No. They are relaxation treatments and are not a substitute for medical advice or care.
Are there treatments I should avoid?
If you are pregnant, have a medical condition or have had an injury or surgery, ask your doctor before booking.
Your visit
What should I wear?
Comfortable, loose clothing. This is especially helpful for Thai massage.
Should I eat before my appointment?
A light meal is better than a heavy one right before a massage.
Should I bring anything?
No special items are needed. Water afterwards is a good idea.
Can I bring a friend?
Please ask when you enquire so the spa can discuss arrangements.
Where do I find you?
Office No 1, Sahara Tower CHS Ltd, Building No 1, 2nd Floor, Sahar Road, Chakala, Andheri (Parsi Wada), Mumbai 400099. Use your maps app for the best route.
Prices, payments and privacy
How much does a treatment cost?
We share confirmed prices when you enquire, so you always get current information.
Which payment methods are accepted?
Please ask the spa when you book.
What happens to the details I submit?
They are emailed to the spa to respond to your enquiry. See our Privacy Policy.
Ready to unwind?
Send an enquiry or call us. We will confirm your appointment with you directly.